Purchase age

If you purchase products from Kinky Play you are agreeing that you are age 18 or above. If it is found that you are not of the required age to purchase from the website we will not be required to follow through with your order.

Deliveries

We respect your confidentiality. All orders are dispatched in discreet, plain packaging, and we will never make your details available to any third party company for marketing purposes without your permission.

By law, consumers in the European Union have the right to cancel a contract for the purchase of an item within seven working days of the day of receipt of the order.
If you wish to cancel your order under the Distance Selling Regulations we ask you to please notify our Customer Service team quoting your name, order number and details of the product/s:
* by email or
* by post to our Customer Service address:
Great Retail Ltd
109-111 Crawford St
London
W1H 2JE

Goods must be returned within 28 days, using the address above.

Where you are canceling your order within this cooling-off period we will refund the full cost of the item. We will only refund the delivery charges if you are canceling the whole order, so please mention this when canceling your order. Delivery charges are non-refundable if you are returning part of an order.

If you notify us of your cancellation after the 7-day statutory cooling-off period, goods returned to us can only be exchanged for replacement goods or gift vouchers. Goods returned for exchange or gift vouchers must in all respects be in the condition you received them.

If you return goods, please always retain proof of posting for your records. This can be obtained from your Post Office and is free. You will be responsible for the returned products until they reach us.

Please note: Videos, DVDs, Books and clearance sale items cannot be returned unless they are faulty, so please be sure of your selection before ordering. Due to hygiene reasons, sex toys, condoms, lubricants, massage oils and lingerie (if the tags have been removed) can only be returned in the event that they are faulty, unfit for purpose or not as described.
This does not affect your statutory rights.

Refunds

Before contacting us please take note of the timescales required to process a refund:
We require 5 working days from receipt of a return for us to process a refund.
Please allow a further 5-10 working days for the refund to be credited to your account. This time frame is dictated by your bank or card issuer and is outside our control.
Your refund will be credited to the same card with which you made your original purchase.

Faulty items

In the rare event you have a faulty item, please return to us at the address above for an exchange or refund.

Product display

Certain fabrics reflect light differently depending on lighting conditions, resulting in apparent colour variations shown in the catalogue. Therefore, colours depicted should only be used as a guide. In order to adapt to customer feedback we reserve the right to amend and improve product specifications and lingerie fabrics and trims.

Availability & Prices

Here at Kinky Play we try our hardest to make sure that all stock levels are at the optimum however we cannot guarantee an order that goes over this level.

Our prices are subject to change without any prior notice yet we make every effort to ensure that all correct product information is displayed. Kinky Play therefore reserves the right to make amendments to any web page information.

Payment

We accept the following cards:
MasterCard / Visa / Visa Delta / Maestro / American Express / Solo

Address

KinkyPlay.co.uk is owned by:
Great Retail Ltd
109-111 Crawford Street,

London

W1H 2JE

Registered in England and Wales no 6677631.
TEL: 020 7935 3360